Customer satisfaction is our top priority. If you are not completely satisfied we are pleased to offer a fourteen (14) day return policy on all purchases. If within 14 days of receiving your order you become dissatisfied with it, return it in its original undamaged, unaltered condition for a refund or a credit.

RETURN REQUIREMENTS:

The shipping & insurance fees are not refundable.  If you decide that you do not want the merchandise after it has been shipped but before you have received it, CONTACT US to inform us of your decision, and when the item arrives, DO NOT, under any circumstances, refuse its delivery. If the merchandise is refused you will be liable for the full value of the item or items if lost and all brokerage charges and duty incurred upon its return.

All returned merchandise must be sent by registered mail (no FedEx, UPS, DHL, etc…).  Appropriate return packaging and registered mail fees are the responsibility of the customer returning the merchandise. For merchandise of value greater than $AU100 it is your responsibility to take out Extra Cover.  After 14 days all sales are final (returned items must be postmarked within 14 days of the date you received the items)*.

If you receive the item and then decide you'd like to return it:

• First CONTACT US to receive a Return Authorization Number (RAN) within 14 days of receipt.
• Any and all returns MUST be POST MARKED within 24 hours of the buyer contacting Mystical-Spirit for a RAN, or be post marked no later than within 14 days of receipt, whichever one comes first.
• If the package is unopened, please place it inside another form of packaging, not removing any of its original packaging or contents and send it back to us. Please contact us for mailing address.  If opened, please tightly secure and pad the item as you received it, and include ALL documents/certificates that came with it. Please write the RAN provided to you on the postal slip given to you at your post office and declare the item ONLY as "RETURN MERCHANDISE" - (followed by the RAN) and enclose all items within a new, secure, padded envelope. DO NOT write the value on any of the packaging. For your security and ours, we strongly recommend NOT describing the package contents as "gemstones, diamonds, sapphires etc." and again, not disclosing its value on the postal slip.
• It is strongly recommended that you return the item as fully insured Registered Mail, or whatever "insured" options are available to you. If you choose to send it otherwise and the item is lost in the mail, Mystical-Spirit is neither responsible for the item nor liable to refund the buyer/sender any monies that would have been due upon receipt of the return item. Again, ONLY describe it as "RETURN MERCHANDISE", and DO NOT note its value. Items returned without first contacting us and receiving a RAN, and/or that are NOT returned in their ORIGINAL condition, or without all documentation/certification are subject to a 20% re-stocking/re-evaluation fee. If there is damage or alteration to the item, no refund will be given.

*Mystical-Spirit understands that there are delays in shipping when an item is being sent internationally. If outside Australia, please contact Mystical-Spirit within 14 days of receipt and inform us that you will be returning your item. Upon instructions from Mystical-Spirit, please mail the item back to us as soon as possible, providing us with the tracking number so we can trace its movements. No "Return Penalty" will be applied to the International Buyer (Outside of Australia) as long as contact is made and tracking is provided within 14 days of receipt. A full refund** will be supplied once Mystical-Spirit has received the return.

Within Australia, if an uncontrollable circumstance (such as illness, accident, act of God) arises, that limits or restricts you from returning the item within the 14 day period; all efforts must be made to contact Mystical-Spirit to inform us of the delay. Your situation will be assessed individually and Mystical-Spirit will make a fair decision on what step to take next.

**Shipping Fees and Insurance are Non-Refundable.